Error code 10.92.XX Problem: " Cartridges Not Engaged, poor primary transfer bias contacts, defective high-voltage supply, or control signal errors. " error messages
where meaning of XX = 01 Cyan, XX = 02 Magenta, XX = 03 Yellow, XX = 00 Black cartridge
Possible Causes and Solutions:
Where problem Description: Cartridges are not engaged., poor primary transfer bias contacts, defective high-voltage supply, or control signal errors.
Action, the service manual says: 1-open and close door, 2-reseat cartridges, 3-check contacts to transfer unit, clean if dirty, or replace transfer unit if they cannot be cleaned or are damaged, 4-replace H.V.P.S. PCB, 5-replace DC Controller PCB.
First look for a small white plastic piece broken off from inside Front Door Assembly(near top right corner). This piece pushes a ITB coupling lever inside the printer which engages the cartridges. Part# RC1-1247-000 - Lever, ITB Coupling, It's the same part for HP Color LaserJet 3500 and 3700.
• Windows XP, click Start and then click Control Panel. Click Printers And Other Hardware and Printers And Faxes. In the Printers And Faxes window, from the File menu, click Server Properties, then click the Drivers tab. This shows the settings in your printer's driver. Compare the settings in this dialog box with the ideal settings in your printer's manual. If you see a discrepancy in these settings, the printer may simply need a new driver and delete old one first. You can download printer drivers from the printer manufacturer's Web site.
• Get more help. Installing a new driver or updating drivers won't solve every printer woe, of course, so understanding Windows' built-in Help system will give you an even sharper troubleshooting edge.
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