Possible Causes and Solutions:
IIP/IIP+/IIIP
• Improperly seated toner cartridge - remove and reinstall
• Laser shutter blocked or damaged
• Damaged fiber optic cable
• Defective Laser PCA - replace
II/IID/III/IIID
• Defective toner cartridge - Replace with different cartridge, even empty for testing
• Bad or loose cable connectors - Scanner to DC Controller - check and tighten connector pins at both ends of cable
• Damaged Fiber optic cable - examine for cuts or kinks, replace as necessary
• Defective Scanner Assembly - Replace RG5-0050
IIISi/4Si
• Defective Toner Cartridge - Replace with different cartridge, even empty for testing
• Fiber Optic cable - examine for cuts kinks, nicks.
• Faulty Connectors - Check J002 on DC controller and J601 on Laser PCA
• Low DC Voltage - Verify 12 VDC at J601-2 on Laser PCA
• Defective Scanner Assembly - Replace Laser Scanner Assembly
4/4+/5
• Faulty Laser Scanner Cable Connectors - Remove and Reseat connectors
• Defective Laser Scanner Assembly - Replace RG5-0049
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